CourseLoom Creator/Seller Terms

These Creator/Seller Terms (the “Seller Terms”) apply to creators who list or sell digital products through the CourseLoom Marketplace (the “Marketplace”). These Seller Terms supplement the CourseLoom Terms of Service. If there is a conflict, these Seller Terms control for Marketplace activity.

1. Eligibility

To sell on the Marketplace, you must:

• Be an active Creator or Pro plan subscriber
• Maintain a connected and verified Stripe Connect payout account
• Provide accurate account, payout, and tax information required by Stripe and/or CourseLoom
• Comply with these Seller Terms, the Terms of Service, and any applicable policies

We may approve, reject, suspend, or revoke selling privileges at any time to protect the Marketplace, comply with law, or enforce our policies.

2. Marketplace Roles (Merchant of Record)

Unless CourseLoom expressly states otherwise in writing, CourseLoom is not the merchant of record for Marketplace transactions.

You are responsible for your products, listings, and customer obligations associated with your sales, including responding to buyer inquiries and handling disputes in good faith.

CourseLoom provides the Marketplace technology and may facilitate payment processing and payouts through Stripe Connect.

3. Content Standards and Listing Requirements

All listed products and listings must be:

• Original (or you must have all necessary rights and permissions)
• Accurately described, including what is included, format, and any usage limitations
• Compliant with applicable laws and third-party rights

You must not make deceptive, misleading, or unsubstantiated claims in listings (including claims about earnings, outcomes, health, legal, or financial results).

4. Pricing and Promotions

You set the price for your products. The minimum listing price is $1.00 USD (or the equivalent in other currencies if supported).

You may offer discounts or promotional pricing if supported by the Marketplace features. You are responsible for ensuring your pricing and promotions comply with applicable laws.

5. Platform Fee and Payment Processing Fees

CourseLoom retains a 5% platform fee on each sale.

You receive 95% of the sale price, minus applicable payment processing fees and any adjustments for refunds, chargebacks, disputes, or taxes (if applicable).

CourseLoom may change fees from time to time by updating these Seller Terms or our pricing pages.

6. Payouts (Stripe Connect)

Payouts are processed via Stripe Connect and are subject to Stripe’s payout schedule, verification requirements, and any applicable holds.

CourseLoom may delay or withhold payouts where we reasonably believe it is necessary to:

• Address suspected fraud, abuse, or policy violations
• Resolve disputes, chargebacks, or refund requests
• Comply with legal or regulatory obligations

7. Refunds, Disputes, and Chargebacks

You agree to handle buyer disputes in good faith and to respond promptly to buyer inquiries.

CourseLoom reserves the right to issue refunds on your behalf in cases of clear product misrepresentation, policy violations, suspected fraud, or where required by law.

If a refund, dispute, or chargeback occurs:

• The refunded amount (and any related fees) may be deducted from your future payouts, and/or
• Your Stripe Connect balance may be debited, which may result in a negative balance you are responsible for

8. Intellectual Property; License to CourseLoom

You represent and warrant that you own or have all necessary rights to sell and distribute your products and to use any included content (including images, templates, fonts, and third-party materials).

You grant CourseLoom a limited, non-exclusive, worldwide, royalty-free license to host, reproduce, display, market, and distribute your listings and products solely to operate, promote, and provide the Marketplace and the Service.

9. Indemnification

You agree to defend, indemnify, and hold harmless CourseLoom and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your products, listings, sales, or any allegation that your content infringes or violates third-party rights or applicable law.

10. Prohibited Content

You may not sell content that is:

• Illegal or promotes illegal activity
• Plagiarized or infringing
• Adult-only or sexually explicit (unless explicitly approved by CourseLoom in writing)
• Hate speech, harassment, or content that encourages violence
• Malware, spyware, or any content intended to compromise systems or data

11. Listing Moderation and Enforcement

We reserve the right to review, moderate, remove, or restrict access to any listing or product that we believe violates these Seller Terms, our policies, or applicable law.

Repeated or severe violations may result in suspension or termination of your account and/or selling privileges.

12. Taxes

You are responsible for determining and paying any taxes applicable to your income from Marketplace sales.

You are also responsible for providing any tax information required by Stripe (e.g., W-9/W-8) and for maintaining accurate payout and tax details.

13. Limitation of Liability (Marketplace)

To the maximum extent permitted by law, CourseLoom is not liable for disputes between buyers and sellers, including claims related to product quality, accuracy, or fitness for a particular purpose.

14. Contact

For seller support, contact us at support@course-loom.com or via /contact.