CourseLoom

CourseLoom Refund Policy

Last updated: August 30, 2026

1. Free Trial

All plans may include a 7-day free trial. If you cancel before the trial ends, you will not be charged.

If you cancel after the free trial ends, you will retain access through the end of your then-current billing period, but you will not receive a refund for that billing period.

2. Subscription Fees (General Rule)

Subscription fees are non-refundable and non-prorated, except as required by law or as expressly stated in this Refund Policy.

3. Billing Errors

If you believe you were charged in error, please contact us at support@course-loom.com within 7 days of the charge.

We will review your request and, if we confirm an error, we will issue an appropriate correction (which may include a refund).

4. 30-Day Satisfaction Guarantee (First-Time Paying Subscribers)

If you are unsatisfied with the Service within your first 30 days as a paying subscriber, you may request a full refund if both of the following are true:

  • You are a first-time paying subscriber (your first paid subscription to CourseLoom), and
  • You have used no more than 10% of your monthly AI generation quota during that period.

How we measure usage

For purposes of this policy, quota usage is measured by CourseLoom’s internal usage logs for your account (for example, AI credits/tokens/units consumed, as applicable to your plan).

If you meet the eligibility requirements above, we will issue a full refund for your first subscription charge.

5. Chargebacks

If you initiate a chargeback or payment dispute, we may suspend or restrict your account while the dispute is investigated. We may provide your account and usage information to the payment processor to help resolve the dispute.

6. How to Request a Refund

To request a refund, email support@course-loom.com and include:

  • The email address on your CourseLoom account
  • The date and amount of the charge
  • A brief description of the issue

We aim to respond within 3 business days.

7. Refund Timing

If a refund is approved, it will be issued to the original payment method. Refund posting times vary by bank/payment method and may take 5–10 business days (or longer in some cases).